It is hereby specified that this product return/refund policy (or PRRP) aims to define the conditions under which the company Z COOL STORE, hereinafter referred to as the Seller or the Companyoffers to process returns and refunds for products sold on its website accessible at the address www.zcoolstoreboutique.com to its clients, natural persons hereinafter referred to as the Client(s).

Returns and refunds for B2B customers are subject to the policies of the B2B marketplaces on which Z COOL STORE's B2B stores are located.

The company can be contacted by post, via the site's contact form, by email (contact details are provided on the site's contact form page), or by chat (click on the chat bubble accessible on each page of the site).

The products and services sold by the Company Z COOL STORE are intended for individual and professional consumers and are marketed through its websitewww.zcoolstoreboutique.com.

Article 1 - Purpose and general provisions
1.1 -This product returns/refund policy defines the rights and obligations of the parties in connection with the online sale of Products and Services offered by Z COOL STORE.

Any order placed with Z COOL STORE is governed by this (PRRP).

1.2 -The Company Z COOL STORE reserves the right to modify these Terms and Conditions at any time. The applicable Terms and Conditions are those in effect on the date of payment (or the first payment in the case of multiple payments) of the order.

1.3 -The PRRP is accessible via a link located at the bottom of each page of the Company's website Z COOL STORE.

By clicking "Order," the Customer declares that they have read and understood the entire policy defining the General and Specific Terms and Conditions of Sale related to our products and services, and accept them without restriction or reservation. The Customer acknowledges that they have received the necessary advice and information to ensure the suitability of the offer to their needs. The Customer declares that they are legally capable of entering into a contract under French law or are duly authorized to represent the natural or legal person on whose behalf they are acting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

1.4 -Unless otherwise specified, the rights granted hereunder are granted solely to the individual who signed the order (or the individual whose email address was provided).

Article 2 - Customer Location

2.1 -For orders shipped to countries or regions other than mainland France, the Customer is considered the importer of the product(s) in question. Customs duties, local taxes, import duties, or state taxes may be applicable. These duties and amounts are not the responsibility of Z COOL STORE. They are the sole responsibility of the Customer, both in terms of declarations and payments to the relevant authorities and organizations in their country. We advise our Customers to inquire about these matters with their local authorities.

2.2 - Z COOL STOREis not intended to sell directly to professionals via the website www.zcoolstoreboutique.com, the products and services sold by Z COOL STORE via this site are reserved for private individuals. In this regard, Z COOL STORE reserves the right to limit the number of Products ordered if the number is too large, suggesting a commercial use of said Products.

For the attention of business customers, the website www.zcoolstoreboutique.comHowever, it provides access to Z COOL STORE's B2B shops via the B2B option in the menu.

Finally, any crèche or similar structure and/or local authority placing an Order on the Website is considered a professional and not a consumer as defined by case law.

Therefore, Articles 10 and 11.1 of this PRRP will not apply to him and it will not be possible to claim their application, as well as any provision relating to promotions intended exclusively for individual Clients.

Article3 - Presentation and essential characteristics of the Products offered

The essential characteristics of the Products offered by Z COOL STORE are described on the Website by clicking on each Product. In this regard, Z COOL STORE indicates that the information mentioned on each tab titled describes the characteristics that will be taken into account to assess the conformity of use of the products.

Z COOL STORE The company will make every effort to ensure that the description and photographic representation of the Products on the Site are as accurate as possible. However, the photographs are not contractually binding. The company's liability Z COOL STORE cannot be held liable if errors have been introduced. If the Client's perception of the photographic representation of the Products does not exactly correspond to the Client's expectations, the Client may, under these conditions, exercise their right of withdrawal in accordance with the conditions set out in Article 10 below.

Article 4 - Conditions for Fulfilling an Order

4.1 - Prior registration

Prior to placing an order, the customer must register with Z COOL STORE on the website and provide the requested information in order to create a personal account.

The Client guarantees the accuracy, truthfulness and reliability of the information provided.

The Client shall provide, in particular, a single valid and functional email address, which shall be a means of communication between him and Z COOL STORE.

It is therefore the Client's responsibility to modify any changes to their contact details at any time and as soon as possible by logging into their personal account.

Accordingly, Z COOL STORE cannot be held responsible for the Client's lack of diligence in modifying and updating their contact details, and consequently for incorrect contact details, with their consequences on the delivery of Products and/or the provision of services.

The company Z COOL STORE may at any time verify the accuracy of the information provided by the Client and, if necessary, if this information appears to be erroneous and/or misleading, may request the communication of additional or corrected information.

In the event of erroneous or seemingly misleading information, the company Z COOL STORE reserves the right to terminate any contractual relationship with the Client and to suspend the latter's access to their personal Account.

4.2 -The Customer places an Order for Products and/or Services offered on the Website, however,Z COOL STOREreserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

4.3 -Prior to any Order, the Customer guarantees that he is of legal age, capable, and in particular authorized to use the means of payment which he will use for the payment of his Order (bank cards).

4.4 -Failure by the Client to comply with all or part of these obligations, and in particular any payment incident related to the price of an Order, may result in the suspension of access to the Services offered by Z COOL STOREwhich will also have the right to refuse any new Order to the customer.

Article 5 - Order Confirmation by Z COOL STORE

Every order placed by a customer on the website is subject to immediate written confirmation from Z COOL STORE, sent to the Customer by email. An email is also sent to the Customer to inform them of the shipment of the Order with a computer tracking number for their package.

The data recorded by the company Z COOL STOREThese constitute proof of the nature, content, and date of the order. They are archived by Z COOL STORE within the legal conditions and time limits. The Client can access this archive by logging into their Personal Account.

Article 6 - Payment

6.1 - Payment methods

Placing an order implies the Customer's obligation to pay the indicated price. Payment can be made using the payment methods accepted by Z COOL STORE and indicated on the payment page.

Article 7 - Retention of Title

The Products delivered to the Customer remain the property of Z COOL STORE until the Client has fulfilled all of its obligations towards Z COOL STORE, and in particular until full payment of the Order price.

In the event of insufficient funds to cover the check or following the fraudulent use of a payment method, Z COOL STORE reserves the right to reclaim unpaid Products.

Article 8 - Availability

Z COOL STORE behaves like a standard retailer for sales to individuals on its website www.zcoolstoreboutique.com. Accordingly, Z COOL STORE reserves the right to refuse orders for the same product in large quantities for items that are not manufactured by its pool of local artisans.

If, despite the vigilance of Z COOL STORESome items were unavailable. Z COOL STOREwill inform the Client as soon as possible. The Client then has the option to:

• or to receive an item or service of equivalent quality and price,

• either wait for the product to be restocked, with the option of having the available products delivered.

• or to be reimbursed for the price of the Product or Service as soon as their preferences are formulated, at the latest within 30 days of their Order.

The refund will be made, according to the payment method chosen by the Customer when validating their Order, by credit to their bank account via the credit card used (the order payment must have been made by credit card and the credit card must still be valid).

8.1 - Delivery times

If the delivery deadline of 30 days is exceeded, the Customer may cancel their Order.

8.2 - Delivery methods

Z COOL STORE cannot be held responsible for delivery delays due solely to the customer's unavailability after several appointment proposals by the carrier.

In the event of a shipping delay, the customer will be notified by email of any potential impact on the delivery timeframe initially provided. We encourage our customers to regularly check their order status and to contact Customer Service with any questions or concerns via email at [email address missing]. info@zcoolstore.com.

8.3 - Delivery price

The price of delivery of the Products is indicated, for each Order, on the Website, as well as in the Order confirmation email sent by Z COOL STORE to the Customer.

8.4 - Delivery Location

The delivery address is the one indicated or confirmed by the Customer at the time of confirmation of their Order. Z COOL STORE.

We remind you that when the customer (or a third party designated by him) takes physical possession of the ordered products, the risks of loss or damage to the products are transferred to him.

Article 9 - Right of withdrawal

9.1 - Statutory period for the right of withdrawal

In accordance with applicable legal provisions, you have 14 days from the date of receipt of your products to exercise your right of withdrawal without having to provide any justification or pay any penalty. After notifying us of your decision to exercise your right of withdrawal within this 14-day period, you have a further 14 days to return the product(s) concerned.

9.2 - Contractual withdrawal period

Z COOL STORE complies with legal requirements and offers you the possibility of exercising your right of withdrawal within 14 days of receiving the products. You then have 14 days from the date you notify us of your decision to withdraw to return the product(s) in question.

In the case of an order containing several products, the 14-day period for communicating your decision to withdraw begins from the receipt of the last product.

The terms and conditions for exercising your right of withdrawal are specified in point 9.3.

9.3 - Conditions for exercising the right of withdrawal

Whether you would like an exchange or a refund for the returned product(s), Z COOL STOREWe will support you and provide the solution that best suits your needs.
We therefore advise you to start by contacting our Customer Service to inform them of your preferences at info@zcoolstore.com.

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) to allow for resale as new, and, if possible, accompanied by a copy of the purchase invoice for efficient processing. You may be held liable for any depreciation of the product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product.

You can exercise your right of withdrawal by any means (postal mail, email, etc.) expressing your wish to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.

Once the form or withdrawal declaration has been sent to Z COOL STOREno later than 14 days after receiving your order, you must return the product(s) in question to Z COOL STORE within a reasonable timeframe and, at the latest, within 14 days from the date of sending the form or the declaration of withdrawal to Z COOL STORE.

9.4 - Products excluded from the right of withdrawal

In accordance with legal provisions, the right of withdrawal cannot be exercised:

• for products made to order according to the Client's specific requirements,

• on audio or video recordings unsealed by the Client,

• on perishable goods and foodstuffs that cannot be reshipped

• on products that cannot be returned for hygiene or health protection reasons.

9.5 - Return address

It will be communicated to you upon receipt of your withdrawal request.

9.6 - Reimbursement

In the event of cancellation by the customer, Z COOL STORE will refund all payments received corresponding to the returned items as well as the delivery costs if the withdrawal concerns the entire order received, subject to the conformity of the returned product(s).

The refund will be made without undue delay and, in any event, no later than 30 days from the day on which Z COOL STORE We have been informed of your decision to withdraw. We will process the refund using the same payment method you used for the initial transaction. This will be a credit to the bank card used for the order, provided it is still valid; in any case, this refund will not incur any fees for you.

This refund date may be deferred until the product is received or until you have provided proof of shipment of the product, whichever occurs first. Z COOL STORE is not required to reimburse you for additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on the website Z COOL STORE.

No cash on delivery shipments will be accepted for any reason whatsoever.

Any benefits obtained when purchasing the product will be cancelled if the product is returned and a refund is issued for said product.

9.7 - Exchange

For exchanges within Metropolitan France due to product non-conformity, we will reship the exchanged item to you at our expense, using the standard website rate. Z COOL STOREIf you prefer to have the product reshipped using a different delivery method, you will be responsible for the shipping costs of the new products.

For any exchange for comfort, the return shipping costs AND the cost of reshipping the new product are your responsibility.

If the desired replacement product is more expensive, the Customer will have to make an additional payment. If the desired replacement product is less expensive, Z COOL STORE will reimburse the Customer for the price difference according to the reimbursement terms detailed in this policy.

Article 10 - Legal and contractual guarantees

10.1 - The guarantee of conformity

Under the conditions of the articles LPursuant to Articles 211-1 et seq. of the Consumer Code, the Customer may object to Z COOL STOREthe non-conformity of the delivered Product, whether it is a defect of quantity and/or quality (in particular according to the expected use) compared to the item sold.

The Customer will then have to return to Z COOL STORE the non-compliant item by following the following procedure:

The Client may then request, at their discretion, to Z COOL STORE :

• or to receive an item identical to the one ordered, subject to stock availability,

• or to receive an item of equivalent quality and price, also subject to availability,

• either to return the item and be reimbursed within 14 days of the request being made.

In cases where this conformity guarantee applies, the costs of returning the ordered and delivered Product to the Customer, as well as any delivery of another Product, are borne entirely by Z COOL STOREIn any event, these provisions do not deprive the Customer of the exercise of his right of withdrawal, provided for in Article 9.

10.2 - Legal guarantees relating to liability for defective products

The Customer may object to the defect of an item purchased on the Website in accordance with the provisions of Articles 1386-18 et seq. of the Civil Code.

10.3 - The legal guarantees shall apply in accordance with French law. Z COOL STORE undertakes to comply.Consequently, they cannot be applied to any lack of conformity of an item sold, or recognized defect, in a foreign legislation in force in a territory in which the Customer has had his order delivered or uses this product or service.

The information and documents provided to the Client (if applicable) are solely in French, as accepted by the Client when placing an order with Z COOL STORE.

10.4 - Warranty Exclusions

Products or Services modified and/or repaired by the Customer or used by the Customer in a manner inconsistent with their intended purpose are excluded from all benefits of the warranties mentioned under the PRRP.

Article 11 - Liability

11.1 -The products offered on the Naobaby website comply with current French legislation. The responsibility of Z COOL STORE We cannot be held liable for any failure to comply with the laws of the country where the product is delivered (for example, if a title or product is prohibited). It is your responsibility to check with local authorities regarding the import or use of the products or services you intend to order.

11.2 -In the case of purchases made for professional purposes, Z COOL STORE shall not be liable for any indirect damages arising from this agreement, including but not limited to loss of business, loss of profit, loss of opportunity, damages or expenses, which may arise from the purchase of the products.

Z COOL STORE reminds us that it is prudent to keep the data contained in the products purchased. Z COOL STOREcannot be held responsible for the total or partial inability to use the products, particularly due to hardware incompatibility. This cannot give rise to any compensation, reimbursement, or liability on the part of Z COOL STORE.

Z COOL STORE cannot under any circumstances be held liable for damages resulting from misuse of its products by the customer.

Article 12 - Divers

12.1 -In the event that any provision of this Product Return/Refund Policy is deemed illegal or unenforceable by a court decision, the other provisions shall remain in effect.

12.2 -Pursuant to Articles 1316 et seq. of the French Civil Code, the information provided by the Website shall be considered valid between the parties. Elements such as the time of receipt or transmission, as well as the quality of the data received, shall be considered valid as recorded on the information systems, or as authenticated by the computerized procedures of Z COOL STOREunless the client provides written proof to the contrary. The scope of proof for information provided by computer systems of Z COOL STORE is that which is granted to an original in the sense of a paper document written and signed by hand.

Article 13 - Dispute Resolution

This PRRP is written in French and will be executed and interpreted in accordance with French law.

For any complaints, please contact customer service. Z COOL STORE

To contact us:

Mail : contact@zcoolstore.com

Mail : Z COOL STORE 15 Rue Paul Vaillant Couturier 92300 Levallois-Perret

In the event of a dispute, the French courts will have sole jurisdiction.